Rocky Mountain RAM Memory (RAM) and Rocky Mountain Ram USB Flash Drives carry a lifetime warranty. In the event of failure, Rocky Mountain RAM will replace or repair a defective USB flash drive for the lifetime of the product. Flash cards such as CF, XD, SD, SM, etc. carry a 1-year warranty as do external hard drive enclosures. Rocky Mountain RAM distributes major brand hard drives which carry the full manufacturer's warranty. Generally, this is 3 years for IDE and 5 years for SCSI, SATA, and external drives. These hard drives must be returned to RMR to forward to manufacturer for replacement.
All Rocky Mountain RAM products are guaranteed to meet electrical specifications. If a product is ordered in generic form rather than for a specific computer, compatibility is NOT guaranteed since the specific use or application is unknown.
Rocky Mountain RAM has an advance replacement program to replace memory products (modules) assumed to be defective. In order to be eligible, the customer must be a net terms account, current in credit status, with all RMAs received.
If there's ever a problem, we have a hassle-free return policy. We'll even ship out advanced replacement parts within 24 hours. Rocky Mountain RAM memory products offer a lifetime warranty.
All Return Material Authorizations (RMA) are issued by an RMA/Technical Support representative. No sales representative is authorized to issue an RMA. All requests for return are subject to Technical Support and/or Customer Service evaluations.
- All requests for an RMA number must be accompanied with the customer's original purchase order number or the Rocky Mountain RAM product invoice number.
- RMAs must be marked on the outside of each box when product is returned.
- All RMAs expire in 15 days.
Product must be returned in the same condition as it was received, with no tampering of the product. If RMAs are to be cross-shipped, a new invoice will be sent for the replacement product, and then a credit memo will be issued once the return item is received and approved by Rocky Mountain RAM.